Mobility Plus

MobilityPlus.


     

MobilityPlus.


     

A guaranteed Mercedes-Benz temporary replacement car program tailored for you.

Mobility Plus

A guaranteed Mercedes-Benz temporary replacement car program tailored for you.

MobilityPlus ensures there will be no interruption to your daily routine when your Mercedes-Benz is sent for service and maintenance, warranty claims for at least 48 hours at the authorized Mercedes-Benz workshops*.

*Terms and conditions apply.

Introduction of MobilityPlus.


       

The MobilityPlus program is a unique feature that allows you to enjoy greater convenience and ensuring continuous mobility for all our customers.
 
This program is designed with a clear focus on customer centricity as we continuously aim to go beyond and provide you with unparalleled best customer experience through value-added service.
 
MobilityPlus allows you to enjoy a temporary replacement car when your Mercedes-Benz is sent to the workshop for service and maintenance or warranty claims that require at least 48 hours.

 

The five values.

Introduction of MobilityPlus.


       

The MobilityPlus program is a unique feature that allows you to enjoy greater convenience and ensuring continuous mobility for all our customers.
 
This program is designed with a clear focus on customer centricity as we continuously aim to go beyond and provide you with unparalleled best customer experience through value-added service.
 
MobilityPlus allows you to enjoy a temporary replacement car when your Mercedes-Benz is sent to the workshop for service and maintenance or warranty claims that require at least 48 hours.

 

The five values.

Products


Available across selected products.

MobilityPlus comes as a value-added feature in our finance plans with minimum contract terms of 36 months.

 

Covers up to 2 years.

 

Enjoy MobilityPlus for up to 2 years during the ownership of your Mercedes-Benz.

Products


Available across selected products.

MobilityPlus comes as a value-added feature in our finance plans with minimum contract terms of 36 months.

 

Covers up to 2 years.

 

Enjoy MobilityPlus for up to 2 years during the ownership of your Mercedes-Benz.

FAQ


Questions and answers on MobilityPlus.

You will find an overview of the most important information here.

FAQ


Questions and answers on MobilityPlus.

You will find an overview of the most important information here.

    • Do I need to bear any extra cost?

      Do I need to bear any extra cost?

      There is no extra cost for enjoying MobilityPlus. Only the toll, fuel cost and traffic fines are borne by the customer and we will take care of the rest.

    • Am I allowed to drive the temporary replacement car across the border?

      Am I allowed to drive the temporary replacement car across the border?

      You may enjoy driving your temporary replacement car in Hong Kong SAR only.  

    • Can I utilize the temporary replacement car for more than 20 days in a year?

      Can I utilize the temporary replacement car for more than 20 days in a year?

      If you have exceeded the yearly 20-day entitlement, our MobilityPlus partner will inform you on the additional days exceeded along with a daily fee, subject to your agreement.

    • I met into an accident. Can I get my temporary replacement car?

      I met into an accident. Can I get my temporary replacement car?

      MobilityPlus is only available for vehicle service and maintenance, warranty claims for at least 48 hours.

    • How do I claim my temporary replacement car?

      How do I claim my temporary replacement car?

      The procedure is simple. When your Mercedes-Benz requires at least 48 hours for service and maintenance or warranty claims, you can apply for the service through the Service Advisor at the workshop.

      Our MobilityPlus partner will verify the contract eligibility and will be in touch with you shortly to arrange for your preferred drop-off/pick-up of the temporary replacement car once confirmed.

      Within the next business day after approving the request, the temporary replacement car will be delivered to your preferred location.