Shortage Notice

Due to the ongoing low availability of semiconductors, certain features may be unavailable.

Due to the ongoing low availability of semiconductors, certain features may be unavailable.

Personal Information Collection Statement

Personal Information Collection Statement

Mercedes-Benz Hong Kong Limited (“Provider”) collects, uses and discloses personal data which you provide to the Provider or that the Provider collects in connection with the provision of certain services to you in accordance with its privacy policy, a copy of which is available at .

Your personal data is collected and will be used for the following purposes:  

  • Globally integrated certification and account creation for using the service-related website operated by Daimler AG (“Daimler”);

  • Services subscription and provision of services by the Provider including:

  • Provision of Mercedes Me connect services:

    • connection and disconnection of vehicle and account;

    • verification of a member’s identity for the provision of the services;

    • management of customer information, delivery of notifications;

    • customer support, dispute resolution, handling of complaints and other queries;

    • improvement and development of the existing services and products;

    • satisfaction surveys, analysis of statistical data on the use of the services; and

    • performance of statutory obligations.

  • Provisions of EQ Registration Portal service:

    • User registration for receiving exclusive information and becoming part of the EQ community before sales launch;

    • Selection of users as one of the first customers of the first EQC vehicles that arrive in Hong Kong and Macau;

    • Channel for the Provider’s sales consultants to get in contact with users who have paid a deposit or otherwise indicated an intention to proceed with the purchasing process of EQC vehicles; and

    • Simulation of product availability prior to the actual launch of the electric vehicles, as well as identification of potential customers by the Provider’s sales and marketing.

The Provider would also like to use your personal data for direct marketing purposes but can only do so if you consent to this – see the “Direct Marketing” section below.

The provision of data is voluntary but if you do not provide such data to the Provider, you may be restricted from subscribing for and using the services or the Provider may not be able to provide you with the services once you have subscribed.

The Provider will share your personal data for the above purposes with Daimler and with the Provider’s other affiliates and alliance companies and with the Provider’s agencies, suppliers or service providers such as Zung Fu Company Limited, Zung Fu Motors (Macau) Limited, Mercedes-Benz Financial Services Hong Kong Limited and China Unicom (Hong Kong) Limited.   The Provider may also share your personal data with other users of the services who, upon your request or consent, are connected to you and jointly use the services and with legal and regulatory authorities and as may otherwise be permitted by applicable laws.   

Your personal data may be transferred and/or stored outside of Hong Kong where the Provider is satisfied that adequate or comparable levels of protection are in place to protect your data, and you unequivocally consent to this transfer.

You have the right to request access to, correct, request deletion of and withdraw your consent to the processing of your personal data at any time in accordance with applicable laws.  To make requests or if you have any questions or complaints about how the Provider handles your personal data please contact the Provider by email at