Vehicle is efficiently maintained with optimised support from Mercedes PRO connect

Optimised Assistance.

Helps you to save time and costs.

Optimised Assistance.

With the "Optimised Assistance"¹^, package, service work can be planned in good time and performed more efficiently. You thus benefit from maximum availability of your vehicle. Should any support be required on the road, you will receive help quickly.

To the Mercedes PRO Portal

Mercedes PRO connect services are available for eVito vehicles produced since 03/2019. If you have any questions concerning the availability of Mercedes PRO connect services for your eVito, please contact your dealership.

Your advantages at a glance.

Reduced downtimes.

Schedule and cost transparency.

Rapid, effective assistance.

Services included.

Maintenance and Repair Management
More transparent planning of servicing and repairs.
With the "Maintenance and Repair Management" service¹² you are always up-to-date. You will be notified in good time of upcoming maintenance work when a service is pending, for example. In the case of worn brake pads the "Maintenance and Repair Management" also notifies of the need for repair. At the same time, the preferred Mercedes-Benz Service Partner³ can create an offer for the maintenance work that is due and send it directly to you. This simplifies appointment planning. Thanks to "Maintenance and Repair Management" you benefit from increased availability thanks to a continuously maintained vehicle.

Overview of the key advantages:

High vehicle availability

Reduced downtimes of your vehicle

Maintenance information and warnings accessible at any time e.g. worn brake pads

Higher customer satisfaction due to non-binding, individual quotation for repair and maintenance work

Potential for shorter maintenance and repair times

Detailed information as to which services are available for your vehicles can be obtained from the Mercedes PRO connect service overview.
To enable us to offer you this service, data are transferred from the vehicle to Mercedes-Benz. These include the vehicle identification number, mileage, service code (A or B) and also the remaining time and mileage until the next service is due as well as information on brake pads.
Accident and breakdown management
Fast, professional on-the-spot assistance.
Good to know that your drivers receive assistance quickly in the event of a breakdown or accident: simply press the breakdown call button in the overhead control panel and you will create a voice connection to the Mercedes-Benz Customer Assistance Center. In a breakdown, relevant vehicle data and the location will be relayed to ensure that Mercedes-Benz Service24h is ideally prepared and can reach your vehicle quickly. If necessary, the Mercedes-Benz Customer Assistance Center takes further measures and organises a recovery service, for example. You can, of course, also make use of this service¹ if the "Mercedes-Benz emergency call system" was triggered beforehand.

Overview of the key advantages:

The shortest possible downtimes thanks to fast, professional on-the-spot assistance

Effective assistance, as the position and other vehicle data are automatically relayed to the Mercedes-Benz Customer Assistance Center

Assists and supports the driver and fleet manager in the stressful situation of a breakdown or accident

Detailed information as to which services are available for your vehicles can be obtained from the Mercedes PRO connect service overview.
If you request the "Accident and Breakdown Management"¹, service, the vehicle data and vehicle position are automatically transferred to the Mercedes-Benz Customer Assistance Center. The "Accident and Breakdown Management" is only available in conjunction with the "Mercedes-Benz emergency call system".
Mercedes-Benz emergency call system
Fast assistance when you most need it.
In an accident, every second counts. Consequently, your vehicle triggers an emergency call automatically when its crash sensors detect an accident. If the passengers fail to respond via the voice connection which is established immediately, the rescue services will be alerted. As the "Mercedes-Benz emergency call system" service¹^,⁴^,⁵ directly transmits important information about the vehicle and its location, rescue services can reach the scene quickly and give effective assistance. Alongside your precise position, the system also transmits a note about the number of vehicle occupants in the cab and information on the condition of your vehicle. In an emergency, the emergency call data is immediately forwarded to a public European emergency call centre, which takes care of all further rescue measures. The emergency can also be activated manually by the driver, using the SOS button in the overhead control panel.

Overview of the key advantages:

Automatic emergency call for rapid arrival of the rescue services

Effective rescue measures, as important vehicle data such as the location are already transmitted in advance

Detailed information as to which services are available for your vehicles can be obtained from the Mercedes PRO connect service overview.
If the Mercedes-Benz emergency call system is activated, the following data is automatically transmitted: vehicle identification number, GPS position, direction of travel, time of the emergency call, language setting and number of passengers in the cab. The "Mercedes-Benz emergency call system" is activated from the moment the vehicle is handed over. There are no separate terms and conditions of use to accept. In order to be able to use the "Mercedes-Benz emergency call system" service, the Communication Module (LTE) for Digital Services as well as the eCall and Breakdown Management button are required.
Software updates
Online updates keep you right up to date at all times.
Your vehicle updates itself. The software for your communication module and for your multimedia system⁶ or your Digital Operating Instructions⁶ can be automatically updated as soon as a new software release is available.¹ No action is required on your part, you save time at the workshop and benefit from the latests versions of the vehicles' functions at all times.

Overview of the key advantages:

The software for certain vehicle components is fully up to date

Shorter workshop downtimes thanks to automatic online updates

User transparency for completed updates

Detailed information as to which services are available for your vehicles can be obtained from the Mercedes PRO connect service overview.
The timing, scopes and installation times of updates vary. In the multimedia system⁶ you have the option of deactivating automatic updates. The automatic updates function is generally active on delivery of the vehicle.⁶ Updates in the communication module take place automatically, as certain applications will otherwise no longer work. The current status of your vehicle's software can be called up in the Mercedes PRO Portal.⁷

The "Maintenance and Repair Management" service is only available to a limited degree for the Mercedes-Benz Vito with a Euro 6c engine (repairs due are notified to Mercedes-Benz dealers, maintenance due is not).

The selection of a preferred Mercedes-Benz Service Partner is required for using the entire scope of services of Maintenance and Repair Management.

The performance of services in conjunction with the integrated communication module is dependent on the network coverage of the mobile service provider.

Your "Mercedes-Benz emergency call system" is already active ex factory.

Updates for the multimedia systems and Operating Instructions are only available in conjunction with the MBUX multimedia system with 17.8 cm (7-inch) touchscreen or the MBUX multimedia system with 26 cm (10.25-inch) touchscreen.

By accepting the General Terms of Use, software updates are active for each vehicle.

This is how to use Optimised Assistance.

Maintenance and Repair Management: real-time information for drivers about upcoming services.¹

Accident and Breakdown Management: get help using the breakdown call button.

Mercedes-Benz emergency call system: in an emergency, you can use the SOS button to initiate a call to the emergency services.

Software Updates: keep the software in the vehicle up to date thanks to online updates.

Software Updates: if desired, activate automatic updates when these become available.

The Mercedes PRO connect App must not be used while the vehicle is on the move. Otherwise there is a risk of being distracted from the traffic, and of the driver or others being endangered. Please also observe the legal requirements of the country in which you are currently located.