‘I work to avoid vehicle downtime.’

‘I’m your dedicated point of contact whenever your van is not ready to drive. At the Mercedes-Benz Customer Assistance Center, I’m there to take care of your concerns 24/7 and immediately get the necessary help underway. The most important thing is that your business keeps moving and never comes to a halt.’ 


Call Center Operator at Mercedes-Benz

A Mercedes-Benz Call Center Operator with headset to symbolize Vans Care.

‘I work to avoid vehicle downtime.’

‘I’m your dedicated point of contact whenever your van is not ready to drive. At the Mercedes-Benz Customer Assistance Center, I’m there to take care of your concerns 24/7 and immediately get the necessary help underway. The most important thing is that your business keeps moving and never comes to a halt.’ 

Call Center Operator at Mercedes-Benz

A Mercedes-Benz Call Center Operator with headset to symbolize Vans Care.

Our services at a glance.

Because vehicle availability is directly linked to productivity, we do everything we can to prevent downtime for you. Depending on the situation, we’re ready with exactly the right service whenever your van needs support. 24/7/365.

We support to keep you mobile

Mercedes-Benz Service24h.

The Mercedes-Benz Service24h breakdown service will come to you if you’re stuck. Once received your call, our mobile Mercedes-Benz Service24h technicians will quickly respond and arrive on site at any time throughout Hong Kong. They use their expertise to get your van up and running again and your business back on the road.
Competent support when it comes to care: Mercedes-Benz Service helps van driver at the side of the road, both wave in a friendly manner.
Learn more

We support to keep you mobile

Mercedes-Benz Service24h.

The Mercedes-Benz Service24h breakdown service will come to you if you’re stuck. Once received your call, our mobile Mercedes-Benz Service24h technicians will quickly respond and arrive on site at any time throughout Hong Kong. They use their expertise to get your van up and running again and your business back on the road.

Competent support when it comes to care: Mercedes-Benz Service helps van driver at the side of the road, both wave in a friendly manner.
Learn more

When every second counts

The rescue sticker.

Mercedes-Benz supports rescue teams with a rescue sticker designed to help recover people from accident vehicles. By scanning the QR code on the sticker, emergency responders gain immediate access to the vehicle’s rescue card. This clearly highlights the locations of critical components such as airbags, fuel tanks, electrical cables and pressure systems within the van. Faster access to this information can enable quicker intervention and save lives - especially when every second counts.
Close-up of a rescue card sticker with QR code on the vehicle door for rapid assistance in an emergency.

When every second counts

The rescue sticker.

Mercedes-Benz supports rescue teams with a rescue sticker designed to help recover people from accident vehicles. By scanning the QR code on the sticker, emergency responders gain immediate access to the vehicle’s rescue card. This clearly highlights the locations of critical components such as airbags, fuel tanks, electrical cables and pressure systems within the van. Faster access to this information can enable quicker intervention and save lives - especially when every second counts.

Close-up of a rescue card sticker with QR code on the vehicle door for rapid assistance in an emergency.