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Mercedes-Benz Roadside Assistance

We help you move on smoothly.

Wether it's a breakdown abroad, an accident on the way to work or just a mishap like a lost key: Whenever you get stuck with your Mercedes-Benz, here's what you can expect from us:

  • 24/7 emergency hotline, there for you around the clock.
  • Immediate assistance on site by qualified technicians from the Mercedes-Benz Service24h network, or an authorized partner.
  • On-site repair or towing to the nearest Mercedes-Benz Service Partner.
  • Replacement vehicle, or cost coverage for train, hotel, flight etc. when Mobilo is active.
A Mercedes-Benz service person stands next to a customer on the side of his Mercedes-Benz.

Mobilo mobility guarantee

Mobilo: Covering all breakdown services and expenses for you.

Each new Mercedes-Benz passenger car comes with Mobilo, a 2-year mobility guarantee. 

 

Mobilo covers both our Roadside Assistance services and ensuing mobility costs such as taxis, hotels, replacement cars etc. 

 

You can extend your Mobilo status yearly at no extra cost, up to 30 years in a row – simply by having your vehicle regularily maintained at a Mercedes-Benz partner workshop. 

A person leaning in window of her Mercedes-Benz.
Check my current Mobilo status

Frequently asked questions about Mobilo and Service24h.

 

Yes, Mobilo is valid across borders in over 40 countries in Europe. For example, this means that you can also rely on Mobilo for a holiday in another european country. 

You are only entitled to Mobilo if you have your service carried out by an authorized Mercedes-Benz Service Partner in accordance with the manufacturer's specifications.

Mobilo can be re-entered at any time as soon as you have the next upcoming service carried out by an authorized Mercedes-Benz Service Partner.

If your own vehicle is no longer driveable, the technician will provide you with a replacement vehicle upon request. Depending on your preference, we also offer you the option of alternative transport (taxi, public transport, etc.)