Activate Digital Extras.
To use Digital Extras, define and activate your vehicle on the Mercedes-Benz Portal or the Mercedes-Benz App. You will be conveniently guided through all the necessary steps.
Your connect services will then be activated for you - so you can link up with your vehicle straight away.
Please note that the Digital Extras services are currently only available in certain countries.
Maintenance Management.
Maintenance Management stops you having to worry about upcoming maintenance work. It detects upcoming maintenance requirements and informs you in good time. In addition to this, the vehicle sends all vehicle data relevant to maintenance to your Mercedes-Benz service partner so that they can make you a suitable offer for the work concerned.
You can conveniently request an appointment for the maintenance work via the me Call button in the vehicle. And you can send your service partner's address directly to your navigation system to help you find your way there*.
Your advantages at a glance:
・Minimum effort on your part
・Individual offer via your preferred method of contact
・Convenient appointment arrangement via Mercedes-Benz
・Send service partner's address to the navigation system
・Lower breakdown risk thanks to timely maintenance
You can choose whether to receive offers from your Mercedes-Benz service partner by email, post or phone under "Settings" on the Mercedes-Benz Portal.
*The function is only available if your navigation system is compatible.
Also of interest:
Accident Recovery and Breakdown Management.
Following an emergency call (triggered automatically or manually using the SOS button), you will be connected to the Mercedes-Benz Emergency Call Centre if you wish. The trained staff will help you take the next steps in dealing with your accident and with action for recovering or towing away the damaged vehicle.
And should you not be able to continue your journey in your Mercedes, Breakdown Management provides fast and effective assistance. Press the me button in your vehicle to establish a voice connection with our Customer Contact Centre. Our staff will inform the nearest Towing Service immediately to deal with your breakdown.
Your advantages at a glance:
Availability of the Digital Extras services
For information about the availability of the service in different countries and model series as well as required optional equipment, please refer to the overview of services. This can be found in the Terms of Use in the "Digital Extras overview of services" section.
Also of interest:
Mercedes-Benz emergency call system.*
In the event of an accident involving deployment of an airbag or a belt tensioner, crash sensors in the vehicle trigger an emergency call automatically. Your vehicle's communication module connects to the Mercedes-Benz emergency call centre automatically. In this case, the system sends your exact position as well as details of the number of vehicle occupants and information about your vehicle's status. In serious cases, the emergency call data are forwarded to Mercedes-Benz Emergency Call Centre (Operated by the AWP Business Service (Beijing) Co,. Ltd.) immediately so that it can initiate the required rescue action as quickly as possible.
Your advantages at a glance:
The Mercedes-Benz emergency call system is already activated at the time of vehicle handover.
* This service is not available in Denmark, the Czech Republic or Slovakia.
Also of interest:
The Mercedes-Benz App.
The enhanced on-board computer
As well as letting you view the current vehicle status (e.g. fuel level/charging status, mileage, tyre pressure), the app lets you see where your Mercedes-Benz is, lock or unlock the vehicle, and activate Pre-Entry Climate Control.
The Mercedes-Benz App lets you find, share and send addresses from your favourite apps directly to your Mercedes-Benz.
Push notifications give you early warnings of congestion on planned routes or inform you when your hybrid vehicle is fully charged.
Direct service
Arrange service appointments with your Mercedes-Benz workshop. Become more safety-minded by having the warning lights in the cockpit explained to you. Or familiarise yourself with your vehicle's many functions – by watching short videos.
Making things easier when you're out and about
The Mercedes-Benz App shows you free spaces in multi-storey car parks or charging station locations.
Informs and inspires
You can choose the topics that interest you. We give you top articles or inspire you to discover exciting stories.
Start planning your next Mercedes-Benz already
Financing or leasing? Here you can go through various scenarios and find the best way to your next dream car.
Please note:
The Mercedes-Benz app only works with Mercedes-Benz vehicles produced from December 2019 onwards. Smart vehicles are not available in the Mercedes-Benz App.
The scope of the Mercedes-Benz app's functionality may vary depending on the equipment range of your vehicle and the services booked. Your Mercedes-Benz partner will be happy to advise you on this.
App store links
Software updates.
The quality of our multimedia equipment and services has top priority. That's why we release regular updates for your vehicle via the connect standard function "Software updates".
You can track the status of your updates at any time and find out about new features in detail on the Mercedes-Benz App.
Your advantages at a glance:
Also of interest:
Accident Recovery
Support you can depend on.
Following an emergency call (triggered either automatically or manually via the SOS button), you can be connected through to the Mercedes-Benz Emergency Call Centre if you so wish. Press the me Call button to establish a voice connection with our Customer Care Centre. Our staff will inform the nearest Towing Service24h immediately to deal with your breakdown.
The benefits at a glance:
• Comprehensive and individual support from trained staff
• Prompt technical help, e.g. with towing away
• Activation if required via pop-up window on the vehicle display
• Connection made via the vehicle's own communication module – irrespective of whether your mobile phone can be used
Also of interest:
Breakdown Management.
Back on the road in next to no time.
If at any time you find yourself stranded with your Mercedes, our Breakdown Management will provide help, quickly and effectively. If you press the me button , your vehicle will connect you to our Customer Contact Centre (CCC). Our employees immediately inform the nearest Towing Service24h who promptly deal with your breakdown.
The advantages at a glance:
• Fast and effective roadside assistance
• Convenient activation from within your own vehicle
• Expert service from staff at the Customer Assistance Centre
• Connection made via the vehicle's own communication module – irrespective of whether your mobile phone can be used
Also of interest:
Contribution to product improvement
Products & Services – suitable for everyday use and always up-to-date.
Real-life data about the daily use of our products are a vital aid to our optimisation efforts. To this end, and subject to your consent, data regarding the state and use of individual components of your vehicle are relayed to us.
When storing these data, we do not link them to specific customers. Statistical analysis of the data nevertheless helps us to assess the reliability of certain components or to identify typical usage patterns. In this way, we are able to continue offering you top-quality and eminently useful products.
Your advantages at a glance:
• Continual quality improvement
• Maximum everyday practicality
• No user- or customer-based storage of data
This Digital Extras service forms part of COMAND Online. You can activate and deactivate it on the Mercedes-Benz Portal under "Manage Digital Extras > Manage services". Use of the service requires a mobile phone connection.
Also of interest:
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;Resize=(600,450) "The Mercedes me App.")
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