Please first follow the instructions in the error message. If the error reoccurs after this, please contact us.

Please feel free to contact us at any time with any suggestions or criticisms.

Mercedes-Benz App works with all common browsers.

Should you have any problems regarding the display of Mercedes-Benz App, please call us.

Mercedes-Benz connect is not yet available in all countries or regions. If you have moved to a country or region without Digital Extras, you can no longer see Digital Extras or use your connect services.

If you are moving or have moved, please update your address under "My data". You will then be prompted to complete the relocation process. This is necessary so that you can use the services from Mercedes-Benz as usual in the new country or region. You will be guided through all the necessary steps.
Please note that the relocation process must be carried out for each vehicle.

Mercedes-Benz App is available in the following countries or regions and their official languages:

Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Dubai, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and the United States.

Please note that the content may vary in individual countries or regions.

You can delete your user account for Mercedes-Benz. Select the menu item "My data". This page shows you your personal data and the option to delete your registration.

Please note:

- Your user account also gives you access to other Mercedes-Benz portals. These will not be available to you either unless you re-register.
- All your data in Mercedes-Benz will be deleted, e.g. your personal data, your vehicle data.

- Deletion will deactivate all the services in your vehicles, and all authorizations of co-users will be cancelled.

You can change your email address under the menu item "My data". On this page, there is an option to edit your email address. To change your email address, you need your password for Mercedes-Benz.

Please note: If you change your email address, a new verification process is required. And you must also use this new email address to log in to Mercedes-Benz.

You can change your password under the menu item "My data". This page gives you the option of changing your password. You need your previous password to change it.

For security reasons, strict password requirements apply to Mercedes-Benz. Please make sure that your password meets at least three of the following criteria:

- Password length: at least 8 characters
- Password contains upper-case letters (A-Z)
- Password contains lower-case letters (a-z)
- Password contains numbers (0-9)
- Password contains special symbols

To update your personal data, please select "My data" from the menu. This is where you can amend your personal details.

You can delete your vehicle under "Manage vehicle". To do this, go to "My vehicles" and select the relevant vehicle, then click on "Manage vehicle" or the vehicle designation on the vehicle page. Click on "Remove vehicle" on this page. You must confirm removal of your vehicle on the page that then appears. After confirmation, the vehicle will be removed from Mercedes-Benz App, and all connect services will be deactivated.

- If you delete the vehicle as a main user, you and all co-users will receive a notification.
- If you delete the vehicle as a co-user, the vehicle will only be deleted from your user account, and you will receive a notification. The main user can continue to use the vehicle in Mercedes-Benz App as usual.

Please note: Deletion cannot be undone.

Unfortunately, no pictures of the vehicle configuration are yet available for the G-Class*, therefore, standard pictures are used.

* Applies to vehicles produced between 09/2017 and 03/2018.

If your vehicle is no longer shown in Mercedes-Benz App, this may be due to a number of reasons:

A. Have you purchased a new vehicle with Digital Extras functions, but it has not yet been delivered to you? Unfortunately, you will need to wait for the vehicle handover in this case. During the vehicle handover, your new vehicle will usually be assigned to your user account in Mercedes-Benz App by your Mercedes-Benz dealer, and it appears in the vehicle overview. If you have already taken delivery of your new vehicle, you can define your vehicle in Mercedes-Benz App yourself (under the menu item "My vehicles" > "Add vehicle").

B. Were you a co-user of a vehicle with Digital Extras functions? The main user of your vehicle has possibly withdrawn your co-user status for the vehicle, or the vehicle has been deleted by the main user. Please contact the main user. 

C. Was the vehicle assigned to you? Another user has also created the vehicle in Mercedes-Benz App, and it is shown in this user's account. At present, each vehicle can only be created once. We are working on an update which will be available shortly.

Do you want the vehicle to be shown again? For this purpose, select "Add vehicle" under the menu item "My vehicles".

Have you accidentally deleted the vehicle yourself? Simply add it again. For this purpose, select "Add vehicle" under the menu item "My vehicles". If the deleted vehicle is a vehicle with Digital Extras functions, you can activate it for Digital Extras afterwards.

You can enter or change your vehicle's registration number under "Manage vehicle". To do this, select the relevant vehicle and click on "Manage vehicle" next to the vehicle on the vehicle page.

Please note:
Only the main user of the vehicle can enter or change the registration number.

Yes, you can also use the connect services with a leased vehicle. The only requirement is that the vehicle supports the Digital Extras services.

To check whether your vehicle supports Digital Extras, simply create the vehicle in Mercedes-Benz App. You can find this function under "My vehicles" > "Add vehicle", for example. If your vehicle supports Digital Extras, you will be informed of this during the "Define vehicle" process and will be guided through the next steps.

Firstly, create your vehicle in Mercedes-Benz App. You can find this function under "My vehicles" > "Add vehicle", for example. If your vehicle supports Digital Extras, you will be informed of this during the "Define vehicle" process and will be guided through the next steps.

You can only choose dealers in the country or region shown in your address for your vehicle.

To select or change your Mercedes-Benz Service partner, click on "Service partner" on the vehicle page for the vehicle concerned. There you can manage your contact person for sales & advice and for service.

Only main users of a vehicle can change or choose the authorized Mercedes-Benz dealer.

Your Mercedes-Benz service partner is directly involved in particular in the Maintenance Management and Tele-diagnostics services. The vehicle reports the need for a service directly to the Mercedes-Benz service partner, who then sends you a personal quotation on that basis. This means that to activate the Maintenance Management and Tele-diagnostics services you must first select a Mercedes-Benz service partner for your vehicle.

As the main user of your vehicle, you can also withdraw a co-user's right to use the services. To do this, select the relevant vehicle under "My vehicles". Then click next to the vehicle on "Manage co-users" or on a smartphone click on "+" under the vehicle and then on "Manage co-users".

This displays a list of all co-users of the relevant vehicle. To remove a co-user, click on the "Remove" icon.

A confirmation email will be sent to you and the co-user.

The error page appears if you have exceeded the period allowed for confirmation of the authorization (five days) or you are currently logged in to Mercedes-Benz with the wrong user account.

- If the period allowed for confirmation has been exceeded, please contact the main user of the vehicle for a new authorization.

- Please check whether you are logged in with your user account. If not, please log out and click on the link in the invitation email again.

The invited co-user will not appear in the list until he/she has accepted the invitation - within the set time limit. Once this is done, the co-user will appear in the list of co-users with his/her full name and email address or mobile phone number.

A co-user of a vehicle with Digital Extras services can use the same services as the main user - except Maintenance Management and, if available for your vehicle, Tele-diagnostics. However, co-users are unable to activate or deactivate services.

Also, the main user is the only person who can invite other co-users or select a Mercedes-Benz dealer.

Only the main user of a vehicle with Digital Extras services can invite other people to use the same services in the vehicle. This works as follows:

Select the relevant vehicle under "My vehicles". On the vehicle page, click next to the vehicle on "Manage co-users" or on a smartphone click on the "+" under the vehicle and then on "Manage co-users".

From there you can send an invitation to someone ("Invite co-user"). Please note that the invited person must also have a Mercedes-Benz App user account.

The future co-users will receive an email with an invitation, which they can accept by clicking on the corresponding link in the email. Please note that when clicking on the link, the co-user must be logged in at Mercedes-Benz App. Having accepted the invitation, he/she can use the Digital Extras services in your vehicle.

If your security code is not accepted, there may be a number of reasons:

A. You have entered the wrong security code. Please note that only the security code for the last vehicle service is valid.

B. The security code has expired, or you have entered it incorrectly too often. Please contact your authorized Mercedes-Benz dealer and request a new security code.

If you cannot access the Digital Service Report, there may be a number of reasons:

A. Your vehicle does not support the Digital Service Report. Unfortunately it is only available for vehicles produced from July 2008 onwards.

B. Your authorized Mercedes-Benz dealer has not created a Digital Service Report. Please contact your workshop to have a report created. You can then view the Digital Service Report on the Mercedes-Benz Portal.

C. The data from Mercedes-Benz are not yet up-to-date. You can view the Digital Service Report online one day after the vehicle is serviced at the earliest.

D. The security code has expired, or you have entered it incorrectly too often. Please contact your authorized Mercedes-Benz dealer and request a new security code.

Select the relevant vehicle under "My vehicles". Please click on " Digital Service Report" in the "Mercedes-Benz assist" section on the vehicle page. Now you only need to activate the Digital Service Report by entering the six-character security code (SecCode).

You can find the code on the printed service report (maintenance sheet) which you received from your authorized Mercedes-Benz dealer when you collected the vehicle.

Please note that the Digital Service Report is only available for vehicles produced from July 2008 onwards.

If you have paired your vehicle incorporating Digital Extras functions with your user account, you must unpaired it before you sell the vehicle. You can do this either directly in Mercedes-Benz App or through your authorized Mercedes-Benz dealer. The vehicle will then be removed automatically from your user account. If other vehicles with Digital Extras functions are paired with your user account, the services in those vehicles will continue to operate as before.

If you have not yet defined your vehicle in Mercedes-Benz, please do this first (by selecting the menu item "My vehicles" > "Add vehicle"). You will then be guided through all the necessary steps, such as entering the address data and accepting the Terms of Use. After this, you will be taken straight to where you can activate your vehicle. This is a prerequisite for use of the Digital Extras services.

Once your vehicle has been defined and activated, you will find it under "My vehicles" and you will be able to use the Digital Extras services.

Note:

For your security, certain services such as Remote Door Locking & Unlocking or certain location services require an identity check by your authorized Mercedes-Benz dealer. These services are not activated by online enabling.

Digital Extras services are not yet available everywhere. You can use the services only if you live in one of the countries or regions listed below.

When travelling, you can use the services that you have activated in your home country in other countries or regions, too – as long as they are also available there.Please note: Tracking Services (e.g. the Parked Vehicle Locator service) are only available in countries with GPS coverage.

- The Digital Extras services are fully available to you in Austria, Belgium, China, Czech Republic, Denmark, Finland, France, Germany, Hungary, India, Italy, Japan, Korea, Liechtenstein, Luxembourg, Malaysia, Mexico, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.

- The Live Traffic Information service is not available in Ireland, Macau, South Africa, Slovakia and Turkey.

If you are resident in one of the countries or regions in which the Mercedes-Benz emergency call system is available as listed above, you can also use this service in Bulgaria*, Finland*, Greece*, Lithuania*, Malta* and Romania*.

* COMAND NTG5*1 system only

You can keep using the Digital Extras services until either you or Mercedes-Benz AG terminate the services.

There may sometimes be a time limit on the use of certain services that require optional extras in the vehicle. The optional Remote Online and Live Traffic Information services, for example, expire after three years.

That depends on the particular Digital Extras service.

The Digital Extras Standard Services, e.g. Maintenance Management or Telediagnostics, as well as the Digital Extras service Mercedes-Benz emergency call system, have no limit on their duration and can be used without further charges.

Most of the other services, e.g. Remote Retrieval of Vehicle Status or Parked Vehicle Locator, have a limit on their duration. Their use is only free of charge within this period, You can extend the services at the end of the period of use. You also require certain optional equipment (e.g. Remote Online, COMAND Online or other items) to use the services in your vehicle.

Please see the overview of services for information about durations and necessary optional equipment. This can be found in the Terms of Use in the "Digital Extras - Overview of services" section.

> Go to the Terms of Use 

That depends on the particular Digital Extras service.

The Standard Services, e.g. Maintenance Management or Telediagnostics, as well as the Digital Extras service Mercedes-Benz emergency call system, can be used with the basic "Communication Module (UMTS) for the use of Digital Extras services".

For most other services you require the Remote Online or COMAND Online option.

Some services, require further optional equipment.

Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Digital Extras - Overview of services" section.

> Go to the Terms of Use 

All the services available for your vehicle are listed in Mercedes-Benz App. Call up the vehicle page and click on "Manage services". On the page that follows you will find all the services available for your vehicle and can change their status.

The Digital Extras services can only be used with a vehicle that is fitted with the Digital Extras Communication Module.

You must also do the following in order to use the services:

You must accept the Terms of Use for the various services. You can do this by creating your vehicle in Mercedes-Benz App and activating it for Digital Extras. You will be guided through all the necessary steps to do this.

You will be sent a confirmation email after activation of the Digital Extras services. You will then be able to use and manage the services online on your own.
Which services are available for your vehicle depends, among other things, on your vehicle's equipment.

Please see the overview of services for information about the availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Digital Extras - Overview of services" section.

The Mercedes-Benz PIN has various functions in the multimedia system, depending on the vehicle's equipment. In the Mercedes-Benz App, you need the PIN to use some Digital Extras services.

You can assign the Mercedes-Benz PIN under "Manage driver profile" on the vehicle page. Or in the Mercedes-Benz App under "Profile > Settings". You can also reset it there.

Once you have activated or deactivated a service via Mercedes-Benz App, the new settings will be sent to your vehicle. Please drive your vehicle in the open for a short while so as to establish a data connection to the mobile phone network. Afterwards it can take around 20 to 30 minutes for the services to be activated/deactivated.

You can then use and manage the services online for yourself.

To activate or deactivate services, click on "Manage services" on the vehicle page.

A special arrangement applies to the Vehicle Tracker, Geofencing, Route Planning and Parked Vehicle Locator services (if available in your vehicle): You can also have these services deactivated by us at any time by calling from the vehicle. This option is available to any driver and is anonymous. It is not possible to activate the services using the same method.

Check whether the service is activated:

- In Mercedes-Benz App: On your vehicle page: if the service is activated, it will appear on your vehicle page under "Digital Extras services".

- In the vehicle: In the multimedia system under "Settings > System > LINGUATRONIC > Online Voice Control Subscription" you will see the activation status in Mercedes-Benz App. It is also possible to switch the service on or off briefly under "Settings > System > LINGUATRONIC > Online Voice Control". The setting in Mercedes-Benz App remains unaffected by this.

If the service has not been activated, you can activate it simply in Mercedes-Benz App under "Manage services".

Have you activated the service, but it still doesn't work?

Please check whether there is a mobile phone connection in the vehicle. And make sure that you are in an area with adequate network availability.

Unable to solve the problem? Then please contact us directly – we will assist you as quickly as possible.

At present the LINGUATRONIC online voice control service is available in German, English, French, Italian, Dutch, Polish, Russian, Swedish, Spanish, Czech and Turkish.

You can set the desired language in the vehicle.

The LINGUATRONIC online voice control service is only available in vehicles with the MBUX multimedia system.

Please see the overview of services for information about necessary optional equipment. This can be found in the Terms of Use in the "Digital Extras - Overview of services" section.

You can use the service immediately in the vehicle: simply activate the voice assistant by saying the prompt "Hey Mercedes, ..." or using the controls on the steering wheel.Suggestions and example applications are provided to support you. And if you find you need help, then simply say "Help".

Generally you won't need to remember any specific commands, just speak totally normally.

You can also find detailed information about possible voice commands and which functions can be controlled in the vehicle in the Owner's Manual.

To use LINGUATRONIC online voice control, you need to define your vehicle in Mercedes-Benz App and activate it for the Digital Extras services. You will be guided through all the necessary steps. You will then find the service on your vehicle page under "Digital Extras services > LINGUATRONIC online voice control".

If you have already defined and activated your vehicle in Mercedes-Benz App, you will find the LINGUATRONIC online voice control service on your vehicle page in the section "Digital Extras services". You can activate it there under "Manage services".

Availability of the Digital Extras services:

Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Digital Extras - Overview of services" section.

With LINGUATRONIC online voice control, you can control many functions in your vehicle simply by giving voice commands. You do not need to remember any specific commands, but can speak quite normally.

This turns your Mercedes-Benz into a personal assistant to whom you can put any question and many requests, e.g.:

• Find restaurants and get recommendations: "Where can I eat a burger?" or "Show me the most popular Italian restaurants in Munich"  

• Current weather and forecasts; "How hot will it be in Paris at the weekend?" or "Will I need an umbrella in Berlin this evening?"

Once the service has been activated, you can use the Live Traffic Information service as often as you like for a period of three years after initial activation.

The service will not be activated and you will not be able to use it in COMAND Online.Have you already defined your vehicle?.

Then you can reactivate the service on the "Manage services" page. You will be guided through all the necessary steps to do this, including acceptance of the Terms of Use.Have you not defined your vehicle yet?

In this case, you need to define your vehicle (menu item "My vehicles > Add vehicle"). You will be guided through all the necessary steps to do this, including acceptance of the Terms of Use.

With the optional extra COMAND Online, Mercedes-Benz AG provides free use of Live Traffic Information for a period of three years. Please note that the service will only work in the vehicle if you have activated it in Mercedes-Benz App. 

To do this, define your vehicle in Mercedes-Benz App (menu item "My vehicles > Add vehicle"). You will then be guided through all the necessary steps, including activation, agreement to the Terms of Use and service activation. Your authorized Mercedes-Benz dealer will be happy to assist you with this, if you so wish.

You can activate or deactivate Live Traffic Information at any time on the vehicle page of Mercedes-Benz App under "Manage services".

The information about the update has not yet reached Mercedes-Benz. This can take a few days, as several systems need to connect and exchange data with each other.

You must format your USB stick so that larger files (larger than 4 GB) can be stored (e.g. in the NTFS or exFAT format).

This is due to the internet connection. The download time always depends on the size of the update and the speed of the internet connection.

Yes. There are no restrictions on using either the vehicle or COMAND Online while updates are being downloaded and installed.

The data are protected against manipulation, and can only be installed if they are suitable for your COMAND Online.

Some updates require that confirm them in the system menu of your COMAND Online system. Most updates are automatic, however, and require no action on your part.

No, selecting the region for automatic update and data download can only be carried out via Mercedes-Benz.

Language recognition data are the data for the voice dialogue system in your COMAND Online.

A Download Manager is software that allows convenient downloading and storage of navigation data. Without the Download Manager you cannot download navigation data. It is compatible with Windows and OS X.

The data in your navigation system are no longer up-to-date. We offer you the option of downloading and installing new data. To do this, please click on "Manual update", select the required regions / countries and start the Download Manager. Please note that a very large volume of data may be involved (the size is indicated). Downloading all regions can take several hours, depending on the internet connection.

You can update the relevant region manually.

Or contact your authorized Mercedes-Benz dealer to have the maps in your navigation system updated.

Once the service has been activated, you can use the Online Map Update service as often as you like for a period of three years.

With the Online Map Update service, Mercedes-Benz enables you to fully update the data for your navigation system. This can be done in various ways:

- Updating of all the maps by downloading from Mercedes-Benz and installing in the vehicle using a USB stick or SD card

- Visiting your authorized Mercedes-Benz dealer

Availability of the Digital Extras services:

Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Digital Extras - Overview of services" section.

You can ignore this error message.

Please contact us directly with any further questions or problems – we will assist you as quickly as possible.

In order to use the settings made in Mercedes-Benz in the vehicle, you must first import them into your vehicle's multimedia system.

After the import, simply select your personal driver profile and your Mercedes-Benz will adapt to your preferences.

Further information about this can be found under "User profile" in your vehicle's Owner's Manual.

The Mercedes-Benz PIN is an eight-digit code which protects your data and settings. You need the Mercedes-Benz PIN e.g. if you want to transfer your driver profile to another vehicle via a USB stick. Or to switch your vehicle to offline mode.

For more information, please see your vehicle's Owner's Manual.

Please note:

You can only reset the Mercedes-Benz PIN in Mercedes-Benz, a new PIN can only be generated in the vehicle.

Simply import the driver profiles in the multimedia system when you get into your Mercedes-Benz. After selection of the desired profile, your vehicle will automatically apply the settings - and the vehicle settings will be just as you want them. Further information about this can be found under "User profile" in your vehicle's Owner's Manual.

As a co-user, you cannot create driver profiles yourself. The main user of the vehicle must invite you as a co-user and assign a driver profile to you. You can then set and configure your driver profile in the same manner as the main user. The main user has no access to the driver profile of the co-user.

Driver profiles allow individual settings to be stored, e.g. radio stations, favourites, light settings, and vehicle settings such as belt tensioners, automatic door locking etc.

With the Personalisation service, you can conveniently configure driver profiles in Mercedes-Benz App - anytime and anywhere.

Please note: The settings differ depending on the vehicle equipment.

With the Personalization service, you can create and manage driver profiles for your vehicle in Mercedes-Benz App. Every driver profile can be configured, i.e. you can make individual settings for your vehicle. For example, you can choose a style for your vehicle display or the format in which the date is shown, or manage your favorites for quick access in the vehicle. 

The scope of individualization options is being expanded continuously. You can configure your vehicle just as you wish. And always drive your very own personal Mercedes-Benz.

Is your vehicle used by several drivers?

Then simply invite these drivers to be co-users in Mercedes-Benz App, and assign a driver profile to them. Each co-user can configure his/her driver profile individually.

Yes. There are no restrictions on using your vehicle while software is being updated. Download and installation take place while the vehicle is stationary.

No. Software updates cannot be deactivated, as they are part of the basic Digital Extras service package. The updates are necessary to ensure the long-term quality and availability of Mercedes-BenzDigital Extras services.

There may be rare cases where an update could not be carried out. In such cases, your vehicle will remain fully operational and roadworthy.

At a later juncture you will receive the update either once again via your vehicle's mobile phone connection or, if necessary, the next time it is serviced at the latest.

Updates will be conveniently sent to you via your vehicle's mobile phone connection. Most updates are automatic and require no action on your part. Some updates require your confirmation in the system menu of your COMAND Online system. Corresponding information will be made available to you both in Mercedes-Benz and in your COMAND system.

There are no fixed times for the delivery of software updates. As soon as quality improvements or new functionalities are available for your vehicle and its equipment, they will be sent to you promptly.

Please also contact us directly with any technical problems relating to your vehicle – we will assist you as quickly as possible.

If an error occurs when accessing a service, please contact us directly – we will assist you as quickly as possible.

The Parked Vehicle Locator service was developed to find the vehicle in a car park. It has a maximum radius of 1.5 kilometres, based on your current location.

If your vehicle is within this radius and the Parked Vehicle Locator service still does not work, check whether you have enabled the Location function on your smartphone (or device). This is required if you wish to use the service.

Updating of the remote data is triggered as soon as you switch off your vehicle's engine – but the data will only be transferred if there is a mobile data connection to the vehicle. If you have parked your vehicle in a location with a poor or inadequate connection to a mobile network (e.g. in an underground garage), it may not be possible for the data to be transferred.

If your vehicle supports Digital Extras and you have activated Digital Extras, make sure that you have accepted the Terms of Use for Remote Retrieval of Vehicle Status and have activated the service.

Regrettably, if your vehicle does not support Digital Extras, vehicle data will not be available.